Have questions? Here you can find most of your answers to basic questions when shopping with us. Shipping, custom orders, returns, and more.

Shipping & Delivery

  • We ship your order within 1-2  business days for those items in stock and ready to ship. For items made to order they will ship once production is completed.  Production takes 3-5 business days for custom order requests.
  • All USA orders will be shipped via USPS First Class with tracking information. Canada shipping depends on a person’s location and customs. All international buyers are responsible for the customs portion of their order. Free First class shipping (3-5 Business days) when you spend $100.00. Please be aware there are several shipping delays with USPS because of COVID!

Easy Returns

We will accept returns if any items are broken or damaged within 30 days, you can choose store credit, repair, or a full refund. Please email us for instructions on how to start your return.

Tracking Your Order

You can go directly to www.usps.com to track your order please allow 24 hours for the system to update

100% Secure Ordering

We will strive to make your ordering safe, secure, and stress-free.

Privacy Policy

We do not sell or share any of our customer’s information on our site. Your information is
safe and secure at all times when shopping with Simply Spoken

Handmade Policy

All of our items are ready to ship unless otherwise stated on the product page. Please note that each piece is designed by special hands which means each bracelet may be a different shape or color because materials can and do change. Based on the creative nature, each item will look a little different. We appreciate all of our customer’s patience while we create your piece.