REFUND POLICY

A Legal Disclaimer
Please read our store
Returns & Refunds
Customization involves a level of subjectivity, and there will always be minor differences
in colors, design placement, or other aspects of custom-printed apparel.

In most cases, custom-printed apparel cannot be returned or exchanged. Since custom
printed apparel is tailored to your specific design and preferences, we cannot accept
returns or exchanges for items that were accurately printed according to your provided
specifications. Please review your mockups before approving them and read the terms
&conditions carefully before placing your order.
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At Simply Spoken, we are committed to delivering high-quality custom screen-printed
apparel that meets your expectations. However, we understand that there may be
occasions when you need to return or exchange a product. This policy outlines our
guidelines and procedures for returns and exchanges.
Order Cancellation
 
1. Orders can only be canceled before printing has begun. Orders that are canceled before printing has already started will be charged a 25% restocking fee. We do not stock blank
apparel in-house is ordered directly from the apparel manufacturer for each order.
The 25% restocking fee covers the return shipping and restocking fees mandated by
our manufacturing partners.
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2. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:

a. Damaged Products: If you receive a product that is defective or damaged please
contact us within 14 days of receiving your order. We will provide a full refund or send a
replacement at no additional cost.

b. Incorrect Orders: If we made a mistake in printing your order, please notify us within
14 days of receiving your order. We will correct the error by reprinting the correct items
or providing a full refund.
 
3. Non-Eligible Items
We do not accept returns or exchanges for the following:
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a. Clothing subjectivity such as size, fit, fabric weight, and color: We do everything
we can to help you have all the information you need when selecting some clothing. It is
essential to view all product details and consult sizing charts and guidelines before
placing an order. We cannot accept returns or exchanges due to issues related to
sizing, fit, or you not liking the clothing overall.

b. Minor differences in color, print scale, or print placement: The final product will
vary slightly due to the nature of our organic pigments and sustainable process. We use
standard placements to ensure your prints will look appropriate on all body types. Due
to the nature of printing on fabric, print placement can vary up to 1” in any direction. The
print will be the same scale on all clothing and may look slightly larger or smaller
depending on the clothing size.
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Return and Exchange Process
4. Return and Exchange Process
To initiate a return or exchange, please follow these steps:

a. Contact Us: Send an email to simplyspokeninfo@gmail.com with the subject line
Return/Exchange Request." Include your order number, a description of the issue, and
any relevant photos if applicable.

b. Review and Approval: Our customer support will review your request and respond
within 3 business days. If your return or exchange request is approved, we will provide
instructions on how to proceed.

c. Return Shipment: If necessary, you may be asked to return the product(s) to us.
Please follow our instructions carefully and ensure that the items are securely
packaged.

d. Refund or Exchange: Once we receive and inspect the returned product(s), we will
process your refund or send out the replacement items as agreed upon.
 
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please
don't hesitate to contact us at simplyspokeninfo@gmail.com or 912.330.1792.